Voip Telephone Systems

What is a VoIP Telephone

Voice over IP is littered with terms and concepts that might lead to confusion. However, there’s only a handful of terms that a buyer really needs to know – read on for the four major Voip Telephone concepts.

VoIP – Voice over Internet Protocol. This is an umbrella term for any form of voice communications where voice is carried over any IP network. This could, for example, be over your internal office data network, or over the Internet.

IP PBX – Remarkably similar to a conventional PBX, an IP PBX sends voice over an IP network (ie. using VoIP) rather than the PSTN.

Hosted VoIP/IP PBX – Your broadband connection carries voice traffic alongside data traffic, and extra PBX functionality (for example, voicemail) is held externally by a third party.

SIP/IAX/VoIP trunks – Use your broadband connection to make calls, often reducing the cost. Can be used in conjunction with an IP PBX for the “best of both worlds” – high quality calls for every day use while using trunks to save on international call charges.

Why Choose a VoIP Telephone?

VoIP vs conventional telephony

Voice over IP has become synonymous in the consumer press with Internet Telephony, which allows cheap or free phone calls for consumers and small businesses over their Internet connection. While the above is indeed a possibility, the implications for business are far more profound than lower cost, variable quality phone calls!

Simply put, Voice over IP allows you to do more for less. Rendering traditional PBX systems obsolete, VoIP PBX units offer increased flexibility and functionality, often delivering impressive cost and call quality advantages in the process.

Advantages of a Voip Telephone system

  • Increased functionality – Includes hunt groups, night mode, IVR, hot desking, TAPI integration and more.
  • Consolidated communications – voicemail and fax notifications via email ensure that you’re always in touch.
  • Scalable – suits 2-2000 users. New users added via intuitive web based interface, simply plug in the handset and go.
  • Increased reliability – compatible with both broadband and ISDN lines to remove single point of failure.
  • Flexible implementation – use broadband or ISDN lines, or a combination of both.
  • High call quality – route external calls over ISDN for those times when quality matters.
  • Reduced call costs – route some or all calls over the internet to reduce call costs. Internal calls are free.
  • Remote/home working – users can answer calls, pick up voicemail, phone from the office number even when off site.
  • Lower implementation cost – IP PBX simply connects to existing office data network, greatly reducing implementation costs.
  • Freedom of choice – wide variety of handsets to suit every purpose under the VoIPCortex Approved initiative.
  • Instantly familiar and useable – VoIP handsets bear remarkable similarity to analogue telephones.

With cost effective solutions available for SMBs and enterprise, IP based PBXs can allow flawless and flexible communication without sacrificing reliability.